Componente attivo non funzionate

Buongiorno, ogni volta che scarico un componente attivo in particolare,

nel momento in cui vado a configurarlo mi da questo errore:

" SketchUp has encountered an error. Check that you are signed in to SketchUp and that you have internet connectivity.

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Error Details (will already be included in submitted report):

Could not connect to engine.

send Error report

Exception connecting to engine.

Connection to socket failed with exception message: 4"

vi è mai capitato? se si come avete risolto?

grazie in anticipo

Francesca